Return & Exchange Policy

We want you to feel confident when shopping with The House Shop. We understand that purchasing apparel online can sometimes make finding the right size or fit difficult. Eligible regular-priced items may be returned or exchanged according to the policy below.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and unwashed, with original tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return or exchange, contact us at help@thehouse.shop with your order number and the item(s) you would like to return or exchange.

If your return is accepted, The House Shop will provide you with a prepaid return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at help@thehouse.shop with any return questions.

Exchanges & Sizing

We understand that buying apparel online can make selecting the right size difficult.

If your eligible apparel does not fit, you may request an exchange within 14 days of receiving your order. Exchanges are subject to product and size availability.

Once your exchange request is approved, we will provide a prepaid return shipping label and instructions for returning the original item.

If the requested size is unavailable, you may request a return for a refund, provided the item meets all return eligibility requirements.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible, and no later than 14 days after delivery, so we can evaluate the issue and make it right.

Please email help@thehouse.shop with your order number, a description of the issue, and photos of the item when applicable.

For verified damaged, defective, or incorrect items, The House Shop will provide a prepaid return shipping label when a return is required and will provide the appropriate resolution, which may include a replacement, exchange, or refund.

Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Sale, clearance, promotional, or final-sale merchandise

• Gift cards

• Personalized or custom-made products

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items without their original tags or original packaging

Sale and promotional items are final sale unless they arrive damaged, defective, or incorrect.

Please contact us at help@thehouse.shop if you have questions about whether a specific item is eligible for return.

Return Shipping

For approved returns and exchanges, The House Shop will provide a prepaid return shipping label at no cost to the customer.

Customers should not mail a return using their own shipping method unless instructed to do so by our support team.

Original shipping charges paid when placing an order are non-refundable unless the return is due to an error by The House Shop or the item arrived damaged or defective.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at help@thehouse.shop.