Privacy policy

Effective Date: July 10, 2025

At The House Shop, your privacy matters. We are committed to protecting your personal data and being transparent about how it is used. This policy explains what information we collect, how we use it, and your rights under applicable laws, including GDPR and U.S. privacy regulations.


1. Who We Are

The House Shop is operated by The Potter’s House.


2. What We Collect

We collect personal data when you visit our site, make a purchase, create an account, or contact us. This may include:

  • Name, email address, and phone number

  • Shipping and billing addresses

  • Payment details (processed securely)

  • IP address, browser, and device information

  • Pages visited and referral URLs

  • Preferences and purchase history


3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you about your account or purchases

  • Personalize your experience on our site

  • Send marketing communications (only with your consent)

  • Improve our website, content, and services

  • Comply with legal obligations

You can opt out of marketing emails at any time using the unsubscribe link in any message we send.


4. Cookies and Tracking

We use cookies and analytics tools to improve your experience. Cookies help us:

  • Remember your preferences

  • Track site usage and performance

  • Deliver relevant content and promotions

You can control or disable cookies through your browser settings.


5. Data Sharing

We only share your data with trusted third parties when necessary to process payments, ship orders, manage analytics, or fulfill legal or regulatory requirements. We do not sell or rent your personal information.


6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request a copy of your data

  • File a complaint with a supervisory authority

To exercise these rights, contact us at: (EMAIL TBD)


7. Children’s Privacy

We do not knowingly collect personal data from children under 13. If we become aware that such information has been collected, we will delete it immediately.


8. Data Retention & Security

We retain your information only as long as necessary for the purposes listed above. We use industry-standard security measures to protect your information, but no method of transmission or storage is 100% secure.


9. Changes to This Policy

We may update this policy as needed. The latest version will always be posted on our website. Continued use of the site after any changes are made constitutes your acceptance.